When you create a commercial liability insurance policy; you create it not because you think you will use it daily. Instead, you create it as a safety net praying to never need it. However, more often than not your safety net will pan out, and a claim is submitted. Depending on your insurance carrier there is often multiple ways to submit a claim. The easiest is to get a hold of your agent.

Traditionally most businesses would go through an agent when purchasing business liability cover; however more conventionally online insurances have become more popular and thus it is possible for an agent to be absent in the entire process. Websites for popular companies allow you to purchase general commercial liability insurance straight from the source. In some cases however, an agent will be assigned to follow-up on your application, but this doesn’t always happen.

Because insurance is a highly regulated and complicated industry, there are advantages to having access to a knowledgeable agent with whom you can consult. An insurance agent must hold a license that is issued by the state and typically contracts with one or more insurance companies. These relationships provide an agent with specialized expertise and information that a layperson is unlikely to obtain, even after pouring over the many rules and regulations that can apply. Because an agent receives his compensation from the insurance companies he contracts with, it costs the customer nothing to utilize an agent and make use of the ample information he possesses.

When you need to report a business liability claim you could go to your provider?s claims department, or use their website. This is a difficult and often confusing process. Submitting the average general commercial liability claim easily takes hours. It is particularly worse if your policy is not easily accessible.

In addition to supplying basic information such as your policy number, the amount of your deductible, your occurrence limits and if you have extended coverage; you’ll also have to input the personal and company identifying information that you’ve previously provided such as your company address, phone number, and other data. This, your business liability insurance agent can simplify.

since your agent is already aware of your general commercial liability insurance policy number and also what are its limits and deductibles, you will further need to provide details of specific loss incident. Again this maybe simpler if your agent knows your business well. A legitimate agent working with an established insurance company is likely to be a solid resource for you to call on whenever you have a question, concern, or problem for future reference.

Also, while agents do provide assistance in directing policy holders through the claims process, they are not responsible for determining whether, or how much, a claim will be paid. It is the responsibility of a claims adjuster to investigate the claim you have reported, with an eye toward determining whether your policy covers the particular loss sustained, and, if so, to what extent. The adjuster also is the insurance company representative who will authorize any payments that are due to be made. This process may be extremely expeditious, or rather lengthy and drawn out, depending upon the claim at issue. Some claims are pursued in court, with the result that the adjuster must work with attorneys and witnesses to achieve a resolution. In such situations, your agent will always be available to you to answer questions and address concerns that you may have.

Susan Reynolds is the content coordinator for a leading South African Insurance Provider who specialises in Commercial Insurance Options.

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